|If you need help searching through our website, or have questions|
regarding ordering, delivery, etc..., please refer to this policies section first.
If your question is not answered here,
please direct your question to one of the following,
We will respond to your email right away, usually within the same day.
MyBeerSteins.com has been awardedRead More!
WE ARE PROUD TO BE RATED BYYAHOO SHOPPING!
We have teamed up with the premier business solution leader to provide you with the best products, secure online ordering, service, and experience! We participate in the YAHOO! Rating System! There will be an extra box on the order form to select giving our customers a chance to vote on our service. Please do!
Customers who participate in voting will be sent an email in about
two weeks asking YOU to rate us.
This rating system helps us serve our customers better.
How safe is my credit card information?
When you order from www.mybeersteins.com, your credit card
purchase is processed in real time by secure (SSL) eCommerce servers
run by YAHOO.COM!. Then your order is encrypted before being sent to us!
The charge as it appears on your credit card will say:
How "up-to-date" are your products?
We update our site with the latest Beer Steins as they
become available from the manufacturers factory!
What about Beer Steins & other giftware appearence?
Beer Steins & other giftware are hand-crafted and no two pieces are exactly the same. There may be slight variations from the images online but the basic shape, style, and size will remain the same. Prices, sizes, colors and styles are subject to change without notice.
What about the Beer Stein Warranty?
Please click here - Warranty , for more information.
I can't find what I am looking for?
At www.mybeersteins.com, we want our customers to be satisfied. Our inventory is large and it would be impossible to list every item online that we carry. Our merchandise is updated regularly.
If there is an item you want and it is not listed on our site at this time contact us at email@example.com with product description and quantity and we will use our resources to get it for you!
What about sales tax?
We are required to charge 7% sales tax on all orders shipped to addresses in New Jersey, USA only. No tax will be charged on orders shipped outside the state of New Jersey, USA.
What about shipping costs?
Free UPS Ground shipping for orders
over $99 on all Beer Steins in the USA!
(except Alaska, Hawaii, & Puerto Rico)!
We cannot ship all of our beer steins outside the USA, sorry.
Contact Us for details!
When should I expect delivery?
Almost all of our Beer Steins leave the warehouse usually within one to four business days after your order. After the product leaves the warehouse, standard UPS shipping times apply, which, depending on your location and the volume being handled by UPS at the time, is from two to seven business days within the USA.
What about delivery times ?
UPS Ground, 3 Day Select, Next Day Air, 2nd Day Air, USPS shipping is available (Their is no Saturday/Sunday delivery). Please bear in mind that it may take some more time to ship our Beer Steins from the warehouse during the heavy Christmas shopping season. Please email us at firstname.lastname@example.org with questions about your shipping requirements.
What about delivery damage ?
Our Beer Steins are picked up from the warehouse and signed for in good condition by our freight carrier. Damage caused by the carrier in transit is not covered by the manufacturer warranty.
|1. You must inspect all items upon receipt.|
2.For damage claims, defects, and missing parts/items, we must be notified within the following REASONABLE five (5) days of your RECEIVED DELIVERY DATE to correct, replace, file damage claim, or issue credit. (The sooner we know of an issue the better to assist you, while we still may have stock to replace, especially during the busy holiday season )You must inspect all items upon receipt. No Exceptions
Not 7 days, 14 days , 21 days later, etc.. days, weeks later to say an item is broken. No exceptions.
What if I want to return something?
1. Our Beer Steins are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase, whether in a physical store or online. This is why we have such an excellent policy.
2. Returns must be in salable condition, with ALL original materials and packing. Click here for Proper Stein Return Procedures
3. You can return any item for a refund (less shipping cost) if you notify us
within 30 DAYS of receipt to be issued a RA#.
No returns accepted without issued RA#.
Contact us for RA # & return instructions.
Simply email us at email@example.com
5. Returns may be subject to only a 10% restocking fee.
6. No returns accepted without a RA#.
Click here for Proper Stein Return Procedures
7. We will not be responsible for items damaged during return shipping.
Please insure the beer steins with the carrier for the full sale price amount for your own protection.
8. All returns must be received within 21 days of issued RA # date for credit.
1. We are unable to estimate the value/history
of your steins sight unseen.
2. We are unable to purchase steins you have for sale.
No Returns accepted at address below.
Universal Brands, Inc.
P.O. Box 214
Hawthorne, NJ 07506